Warranty terms and conditions

NORNA PLAYGROUNDS WARRANTY

Playground equipment from NORNA PLAYGROUNDS is product liability insured and complies with the provisions of the European standard for playground equipment, EN 1176.

This warranty applies to any fault that is a result of material defects or manufacturing defects.

25-YEAR WARRANTY: Galvanised load-bearing parts, Steel posts, Stainless-steel components. 

20-YEAR WARRANTY: HPL components, HDPE panels.

15-YEAR WARRANTY: Robinia wood.*

10-YEAR WARRANTY: Other galvanised parts, Other treated wood.*

5-YEAR WARRANTY: Springs that are included in seesaw elements, Severe corrosion of painted metal parts, Moulded plastic parts, Climbing nets and rope structures.

2-YEAR WARRANTY: Moving plastic and metal parts, Awnings, Hammocks, Significant cracking in Robinia.

 

This warranty does not apply:

To natural wear, discolouration and surface corrosion.
If the product is not maintained, if it is handled incorrectly or of it is exposed to abnormal use or vandalism.
If the purchaser has not carried out and documented the inspection and maintenance that is stated in “Information from NORNA PLAYGROUNDS A/S to the owner” and the products’maintenance

instructions (appendix – operation inspection ).

If the product has been assembled in a way that fails to comply with NORNA PLAYGROUNDS assembly instructions.
If the product is exposed to environmental effects, which NORNA PLAYGROUNDS could not foresee.

Corrosion damage resulting from the product being directly exposed to saltwater (the warranty period is halved for corrosion damage in cases where the product has been placed

within a distance of 200 m from the coast).

Use of woodchip (or similar natural material) as an impact absorbing surface for playground equipment is not recommended where the playground equipment has wooden posts fitted below ground level. In this case, the warranty period is reduced to 10 years for Robinia wood and two years for other types of wood

If the product is used together with or built together with products that are not approved by NORNA PLAYGROUNDS A/S.

If the purchaser does not inform NORNA PLAYGROUNDS about a defect within three(3) months from the day that the defect was discovered or should have been discovered.

COMPLAINT PROCEDURE

To be able to present a warranty claim, the customer must submit:

The purchase invoice.

Photographic documentation.

Documentation showing that inspection and maintenance has been carried out in accordance with “Information from NORNA PLAYGROUNDS A/S to the owner relating to inspection and maintenance”.

In the case of complaints, where the customer personally wishes to remedy the problem, the repair method must be agreed with NORNA PLAYGROUNDS before the repair is carried out.

If this is not complied with, NORNA PLAYGROUNDS will not cover the costs and the play equipment warranty will be rendered void.

If a dispute arises with regard to the warranty, it shall be settled by arbitration in Denmark, at a location of NORNA PLAYGROUNDS choosing. Further information is available in NORNA PLAYGROUNDS sales and delivery terms and conditions: http://norleg.dk/en/information/sales-and-delivery-terms

 

*3.1: NORNA PLAYGROUNDS provides a 15 year warranty for breakdown of the wood
caused by dry rot and fungus on Robinia wood. The wood must have been broken down to such an extent that the carrying capacity does not comply with EN 1176. Breakdown of the wood which only affects the appearance of the equipment is not covered by our warranty
*4.2: NORNA PLAYGROUNDS provides a 10 year warranty for breakdown of the wood caused by dry rot and fungus on ”other treated wood”. The wood must have been broken down to such an extent that the carrying capacity does not comply with EN 1176. Breakdown of the wood which only affects the appearance of the equipment is not covered by our warranty

 

 

OFFICE:

 

NORNA PLAYGROUNDS A/S

Virkefeltet 1
DK-8740 Brædstrup 

 

Google maps

CONTACT:

 

Phone: 7575 4199

Fax: 7575 4081

mail@norna-playgrounds.com

 

Business hours:

Man-Tors: 08:00 - 16:00

Fre: 08:00 - 15:30

 

 

Management:

Sales: 

 

 

torkild@norna-playgrounds.com

peter@norna-playgrounds.com

ABOUT NORNA PLAYGROUNDS:

 

NORNA PLAYGROUNDS vision is to produce safe, natural playg-round for creative children.

We guarantee that all our products, as a minimum, meet the applicable requirements for a safe play-ground. NORNA-PLAYGROUND equipment is FSC certificeret.

Closed in NORNA

15-29. 07.2019

Closed for shipping and delivery:
Monday-Thursday: 15:00
Friday: 14:00